Frequently Asked Questions
How do I book a cabin?
You can book your cabin on this website or you can call us anytime at 406-363-2258. It’s the same process, the same information, and the same cost either way.
Is there a damage deposit or cleaning fee?
No. Cleaning upon your departure is included in your total price, and we do not charge a damage deposit.
How much do I have to pay when I book a cabin?
We require a 50% deposit of the total cost of the stay when you book over the phone or online. If you will be arriving within 30 days, full payment is required at the time of the booking.
When is my balance due?
Your balance is due 30 days prior to your arrival. For arrivals within 30 days, full payment is required at the time of booking.
What is your cancellation policy?
For cancellations more than 30 days prior to your arrival, we’ll refund your deposit less a cancellation fee of $200 or 20% of the rent amount, whichever is greater. For cancellations within 30 days of your arrival, we are not able to refund your payments unless we are able to re-rent the cabin for the dates of your stay. If we are able to re-rent the dates, we’ll refund your payment less the cancellation fee. Stays of 30 consecutive nights or longer have different cancellation policies. Please see your rental agreement for full details of this and other policies.
What is your pet policy?
Some of our rental properties allow for 1 or 2 dogs. Pets need to be approved in advance and you will need to agree with our pet policies which include never leaving the pet alone in the cabin, keeping pets off all furniture and beds, and picking up after your dog around the property during your stay. Please note that bringing dogs to a property that is not pet-friendly or allowing your pet on furniture or beds may result in a fee of $250 added to your invoice.
How do we get the keys?
You will proceed directly to your cabin where you will retrieve keys onsite. We will give you instructions the day before, or the day of your arrival.
What are the check-in and check-out times?
Check-in time is 4:00 p.m. and check-out time is 10:00 a.m.
Can I get an early check-in or late check-out?
We can occasionally accommodate early check-in’s, but we rarely are able to grant late check-outs. Early check-in’s are only available by prior approval, and we won’t know for sure if you can arrive early until the day before your arrival. Please call one day ahead and we’ll be able to let you know.
Are linens and towels provided?
Yes. Our linens are professionally laundered, sanitized, and pressed, and we provide bath towels, hand towels, wash cloths, bath mats, dish towels and dish cloths.
What supplies are provided at the cabin?
We provide toilet paper, paper towels, napkins, tissue, coffee filters, bar soap, hand soap, dish soap, dishwasher soap, laundry soap, cooking oil, basic spices, aluminum foil, plastic wrap, ziplocks and trash bags.
Where is your office located?
Our office is located at 1967 N. 1st Street, Suite E, Hamilton, MT 59840.
Can I ship packages to your office ahead of time?
You can call our office to arrange shipment of packages to us. If packages arrive a day or more prior to your arrival, we’ll deliver the packages to your cabin in advance of your arrival. Please note that during the busy summer season we are not able to make additional trips to your cabin to deliver your shipped packages.
Where is the Bitterroot Valley located?
The Bitterroot Valley is on the far west side of Montana, just south of the city of Missoula. The town of Hamilton is right in the center of the Bitterroot Valley.
Which airport do we fly into?
The closest airport is in Missoula, MT (MSO), which is about an hour from Hamilton, MT. There’s a 4,200′ long private airport in Hamilton, MT. Some guests choose to fly in and out of Spokane (GEG) or Bozeman (BZN) as flights are sometimes less expensive, but both are about 4 hours drive from our cabins.
How far away are Glacier and Yellowstone National Parks?
The Bitterroot Valley is located between the two parks, about 4 hours drive from each of them. We host a lot of guests that spend a couple of days in the busy parks, then come here to explore a quieter, more tranquil part of Montana.